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Responding to a complaint

Unfortunately, most dental professionals will receive a complaint from a patient at some time in their career. Dental Defence Union dento-legal adviser, David Lauder explains how best to respond When …

Lost in translation

The GDC’s intentions are sound, even if they do get lost in business jargon, says Kevin Lewis. Some years ago I was lecturing in Istanbul at the Turkish Dental Association Conference. My command…

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