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Psychological shrapnel

‘Psychological shrapnel’ is bad for businesses creating an atmosphere of ‘us and them’, Alun Rees says. Cartoonist and consultant, Hugh MacLeod, recently introduced me to the p…

Responding to a complaint

Unfortunately, most dental professionals will receive a complaint from a patient at some time in their career. Dental Defence Union dento-legal adviser, David Lauder explains how best to respond When …

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